Effective Date: 30/07/2025

At Home Loom, we are committed to providing our customers with high-quality products and a seamless shopping experience. This Customer Policy outlines our practices regarding orders, returns, payments, and customer service.

1. Order Processing

• All orders placed on our website are processed within 1–2 business days.

• Orders are shipped to the address provided during checkout. Please double-check your details before confirming your order.

• You will receive an order confirmation and a tracking number via email once your order has been dispatched.

2. Returns & Exchanges

• If you're not satisfied with your purchase, you may return it within 3 days of delivery.

• To be eligible for a return:

  • The item must be unused and in its original packaging.

  • Proof of purchase (order confirmation) is required.

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• Refunds will be issued in GBP (£) to your original payment method after inspection.

To initiate a return, please email us at homeloomuk@gmail.com.

3. Payments

• We accept secure online payments via debit/credit cards and other supported methods displayed at checkout.

• All prices are listed in British Pounds (£).

• Payment is required in full before orders are processed and shipped.

4. Product Availability

• We aim to keep our stock levels up to date, but occasionally a product may become unavailable. In such cases, you will be notified, and a full refund will be offered if the item cannot be restocked in a reasonable time.

5. Customer Support

• Our customer support team is here to help with any issues, inquiries, or feedback.

• Reach us at homeloomuk@gmail.com, and we’ll respond within 1 business day.

6. Privacy & Data

Your data is protected and handled in accordance with our Privacy Policy. We never sell or misuse your personal information.

7. Amendments

We may update this Customer Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page with the effective date.